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Under this CMCL support model, the client or customer is the entity that owns or has direct oversight of the organization or system being managed whereas the Managed Services Provider (MSP) is the service provider delivering the managed services. The client and the MSP are bound by a contractual, service-level agreement that states the performance and quality metrics of their relationship.


Cyberwisdom Managed Corporate Learning Services
Improve operations and cut expenses for administrating LMS

Client Customer

Today’s organizations need employees who can quickly respond and adapt to changing challenges, opportunities and emerging trends.So does our HR and L&D operation.
Cyberwisdom Corporate Managed Service enables organizations to build the capability for stronger digital learning and CPD daily operational supports, which also builds resilience, unleashes innovation and enhances competitiveness. As a result, managed learning makes L&D an enabler and creates a better environment in which to work.
Managed learning occurs when an external partner takes responsibility for digital learning activities, today more and more training management, e-Learning and CPD activities, Cyberwisdom has all the professionals to help you hands off daily admin operation. The essence of successful managed learning has shifted from creating training efficiencies through economies of scale to something far less transactional.The principal benefits of managed learning are:
Freeing up L&D staff to provide support in other areas
Profesfional support in terms of LMS administration
Save up training cost
Greater control of learning support activity
An external perspective
Much higher flexibility in resoureces planning
Cost savings through smarter team structure
Managed LMS service
Learning Management Platform and CPD management softtware is an efficient operational software used for a variety of organizational activities, including administration, documentation, tracking of CPD units, reporting, and creation of training programs. In order to efficiently and effectively use wizBank or any other Learning Management System, an organization should hire a competent LMS administrator that will be able to deal with all important processes.
Generally speaking, an LMS administrator has to take care of a Learning Management System’s operational performance on a daily basis, as well as establishing a connection between the technical support and the program manager. These are tasks an LMS administrator has to successfully perform in order for an LMS to provide good results for your business.

The qualities and skills a good Learning Management System administrator should own.

What Are the Duties of a Learning Management System Administrator?
In order to be successful at the job, an LMS administrator has to perform a large number of activities. Some of their most important duties are listed below.
  • Technical Duties Of A SaaS Learning Management System Administrator
  • A Learning Management System administrator is a person who has the responsibility of managing the team and providing daily support as well as keeping the ongoing operations of an LMS stable. In other words, this employee is the one who usually deals with:​​​
Defining user roles
Building custom certification
Providing personal feedback for the learners
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Creating learning courses

Apart from keeping a solid relationship with other teams and sectors in the organization, an LMS administrator should also form a relationship with the project manager. This way, he or she will be able to realize the business needs related to training delivery and find the most efficient and the most effective way for the LMS to satisfy those needs.


Collaboration Duties Of A Learning Management System Administrator

A good LMS administrator should have a professional and efficient collaboration with cross-functional teams. This means this person should:
Actively participate in the process of information exchange
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Assist in the process of the review creation
Make consultations with other teams in order to implement the best learning practices

Staff Training Duties Of A Learning Management System Administrator

In order to provide the employees with the information they require, an LMS administrator should create training and courses for them on a weekly, monthly or yearly basis. The creation of that content is only one part of the complex process of monitoring the training activities. So, apart from that, an LMS administrator has to:

Keep the track of the freshly uploaded relevant courses, materials, and workshops within the LCMS.

Make sure that the LMS works properly and act fast if it comes to bugs and unexpected errors.

Recognize and resolve the issues that may appear when it comes to course design, its configuration or infrastructure.

Help the learners with any issues.

Qualities And Skills Of A Good Learning Management System Administrator

A good LMS administrator is a person with a wide variety of skills in different spheres. While he or she is expected to have technical and instructional skills, collaboration and communication skills are equally important. The understanding of online teaching and learning is another must.

If you want to delegate the management of a learning system to a SaaS LMS administrator, you have to make sure he or she:

Has satisfying technical and interpersonal skills (including satisfying computer skills and flawless business communication).

Has advanced organizational and time management skills.

Is this a quick-witted person eager to learn, with an eye for details?
Has a dedicated approach and perfect understanding of your organization’s policy and goals when it comes to learning.
Why Should You Hire an Administrator Instead of Managing an LMS Yourself?
Simply put – two heads are better than one. A Learning Management System represents a complex group of numerous activities that require a lot of effort and attention on a daily basis.
When hiring a SaaS LMS Administrator, you will take management control to a higher level by having a person thoroughly monitoring all aspects of your LMS.
On the other hand, the existing employees won’t have to deal with this additional task. Therefore, they’ll stay focused on their priorities and provide more efficient results.

The existing quality of customer service will be taken to a higher level, while the rate of learner attrition will be significantly reduced. Additionally, the self-service level for all of the stakeholders may drastically increase.

Is completely familiar with the compliance requirements in your business sphere.
Is ready to work on a given task over and over again, in order to come up with an impeccable solution.

In conclusion, a professional Learning Management System administrator should be able to efficiently use a Learning Management System in order to provide the organization with consistent, stable, well-built, and, above all, usable learning courses.

In order to accomplish this mission, an administrator should keep the knowledge base simple, actual and accurate and implement quality training courses for staff members.

Experienced LMS administrators highlight the importance of interactive LMS software in the process of task simplification. An efficient Learning Management System should come integrated with tools that will simplify all processes, from the creation of training, courses, and multimedia content, all the way to the creation of different types of reports and analytics. This way, an administrator will be well-equipped and able to perform their tasks more efficiently.